Dear patients, in relation to the recent outbreak of Coronavirus COVID-19, we have further tightened our infection control measures:
If you have an appointment and feel unwell with any symptoms that could be attributed to a virus or head cold (fever, cough, runny nose, sneezing, sore throat, shortness of breath, vomiting, diarrhoea), we ask that you call us to cancel your appointment. Our usual 24 hr cancellation fee will be waived in case of illness.
If you have recently been to any overseas country we ask that you do not attend the clinic for 14 days following your return to Australia. Please call us for clarification of your particular circumstances if you wish to.
We have anti-bacterial soap to hand wash or hand sanitiser gel on our front counter and ask that all patients use one of these methods on entry to the clinic.
We will be increasing our wiping down of all surfaces, door handles and gym equipment in order to sanitise all passive surfaces. We will refrain from shaking your hand on entry and ask that you do the same. If our staff feel unwell from a respiratory illness, we have asked them to not attend the clinic, and apologise for any inconvenience this may cause. We always wash our hands between every patient and this will not change.
We hope these measures will ensure our clinic is a safe place to have your physiotherapy issues cared for and we will update you should there be any change to these measures.